Frequently Asked Questions
Please check all questions and answers before messaging support or coaches! this helps our email and texts from becoming clogged, and gives us a faster response time.
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Where are you located?
We are in a temporary location right now called The Coolest Place. Here is the address.
4508 AZ-95, Fort Mohave, AZ 86426
How do I register?
Please view the registration page by clicking register on our home page. Scroll through our classes and note which class may be best for your child. To see active classes scroll to the bottom of the registration page and click register. Fill out the registration form. Register: Class Schedule + Registration – Lily Pad Leapers Gymnastics
How do I access my parent portal?
To access your parent portal you must first register your child via the registration page. An account is created for you upon registration. The link to the parent portal is available on the home screen. See the "Parent Portal" button or click this link: Lily Pad Leapers Gymnastics Parent Portal
I have forgotten/did not make a password for my parent portal.
If you do not have/forgot your password, simply enter the email you used upon registering your child, and then click "forgot password" on the parent portal log in page. Whether or not you ever made a password is irrelevant here, password reset and creation is available through this method and will fix your issue. Access the log in page here: Lily Pad Leapers Gymnastics Parent Portal
I cannot find private lessons or camps on the website.
All events/camps/appointments are only accessible via the parent portal. Only classes are accessible through this website. Here is the parent portal: Lily Pad Leapers Gymnastics Parent Portal
Can I cancel or get a refund?
Refund requests need to be submitted at least 24 hours before the first class, appointment, or camp session. We’re unable to issue refunds after that time due to our policy. To keep things smooth for everyone, please plan ahead. To request a refund, email lplgym.team@gmail.com or use the pink chat bubble in the corner. Thanks for your understanding and support.
What should my child wear/bring?
Your child should wear comfortable athletic clothes that are easy to move in. Form-fitting outfits are best to prevent anything from slipping or falling during tumbling. If girls choose loose tops, make sure they have something underneath for privacy. Also, please send them with water—staying hydrated is key for our athletes.
I signed up for the wrong time/class. What do I do?
If the session has already started or the class you want to transfer to is full, we can’t assist you here.
If the class you’d like to transfer to is open and the session hasn’t begun yet, please email our support team at lplgym.team@gmail.com with the following questions answered:
What class is incorrect?
What class is correct?
Which student needs to be transferred?
The class I want to register for is full.
Our classes tend to fill up fast, and if a class is already full, it’s unlikely we can fit you in. We have strict limits on class sizes, and as much as we’d love to have you join, our system doesn’t allow overbooking.
Can I get a prorated price?
Short answer: probably not.
We offer prorated prices only for new families, as we understand you may not have known when a session began. Please reach out to us before registering to discuss it.
For returning families, we ask that you plan your registration in advance.